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Welcome to the Customer Service Center
We are dedicated to providing you with premium service for your membership needs. Our mandate is to provide professional, high-quality customer response to you in regards to your membership enquiries.
Please select your billing service below for technical problems, password and login problems, membership cancellations, FAQs, refunds or any general questions.
You can find your billing service provider on your account statement. Please supply all your information when contacting the billing company. Please include how you joined (credit card or check), your password and user name, transaction number(s), the email address you joined with, and which website joined, so they can assist you promptly
I forgot my username and password
I lost my Password, where can i retrieve it?
I fyou lost your password and you signup using a creidt card please use the following link to retrieve it now:
If you have lost your login information, please visit Support Ticket System for assistance. Please include the orginal email you used to signup
- Please keep in mind that your username and password are CaSe SeNsITIvE and must be entered with the exact capital and lowercase letters received in your sign up email.
- Having any kind of security software, such as Norton Internet Security, could be a reason why your password isn't working. Try disabling the security software to obtain access
- Also, please make sure that your security settings are on low. To do so simply click on "Tools" on the IE taskbar, click on Internet Options and go to the "Security" tab, where you can lower Internet Security to a minimum
Login Tips
If you have lost your login information, please visit Support Ticket System for assistance. Please include the orginal email you used to signup
- Please keep in mind that your username and password are CaSe SeNsITIvE and must be entered with the exact capital and lowercase letters received in your sign up email.
- Having any kind of security software, such as Norton Internet Security, could be a reason why your password isn't working. Try disabling the security software to obtain access
- Also, please make sure that your security settings are on low. To do so simply click on "Tools" on the IE taskbar, click on Internet Options and go to the "Security" tab, where you can lower Internet Security to a minimum
Password Problems
I haven't received my username and password yet?
Your username and password will be sent to the email address you used when you signed up. If you are using a free web mail and you did not receive an email you may need to check your spam or trash folder to locate the email. If you need help with this please contact your isp, or click on the links below.
- Please keep in mind that your username and password are CaSe SeNsITIvE and must be entered with the exact capital and lowercase letters received in your sign up email.
- Having any kind of security software, such as Norton Internet Security, could be a reason why your password isn't working. Try disabling the security software to obtain access
- Also, please make sure that your security settings are on low. To do so simply click on "Tools" on the IE taskbar, click on Internet Options and go to the "Security" tab, where you can lower Internet Security to a minimum
General Billing Info
How does billing work on a trial membership?
Many of our sites allow you to get a free trial membership that is good for a specified number of days. Trial memberships upgrade automatically to the standard monthly membership plan unless you cancel within the trial period (the specified number of days from which you purchased the trial). Please refer to the Terms and conditions of the website that you joined for further information.
How often will I be charged for your services?
Your account will be charged every thirty days from the day you orginally subscribed. For example, if your account was activated on October 15th, your credit card will be automatically charged again on November 14th. If you cancel your account before that time, we will not renew your account. Instead your account will expire on that date. For example, if you were activated on October 15th and we receive your cancellation on October 30th, your account would expire on November 14th. If you joined on a trial basis the 30-day billing cycle begins at the end of the trial unless you cancel withtin the trial period.
Why are there other charges on my credit card?
When you signup to website(s) we have exclusive offers for our new members. Before you submit your credit card information you may see cross sale promotion(s) which give you access to other websites and promotions. If you have these offers checked off you will automatically be given the offer presented to you. You will receive an email confirming each successfull offer.
What company will I be billed by?
The following are our payment processors that handle all billing:
Settings Tips
Suggested settings for Windows Media Player.
Click on the "Start" button, go to "Programs", "Accessories", "Entertainment" and open the media player. Click "Tools" then "Options" from the drop menu. On the "Options" popup click File Types tab. Under File Types make sure the following are checked: Windows Media File (asf), Windows Media Audio File(WMA), and Windows Media Video File (WMV). If any of these are not checked put a check mark in the box next to the entry and click "Apply" and "OK"
Screen resolution settings.
This site was designed so that even at a screen resolution of 800x600, those with monitors less than 17" would have no problems with viewing or reading text. Please try changing your screen resolution to at least 800x600.
- Right-click on your desktop
- Select "Properties"
- Select "Settings"
- Select Screen area of at least 800x600
- Click on "OK"
How do I install plug-ins?
Unfortunately there is no one standard for streaming video over the Internet. Sometimes your browser will tell you that you do not have the correct plug-in to view the video. Here is a list of video plug-ins and the links to where you can download them. Don't be afraid! These applications install very easily and will greatly enhance your viewing experience. Once you download the plug-in, run the installer, and follow the directions. You will probably then need to restart your computer or at least your browser after installation.
How do I disable my firewall?
Windows XP
1. Log on as a user that is a member of the Administrators group
2. Open the "Network Connections" folder, right click the desired connection, and then click "Properties"
3. Click the "Advanced" tab, and remove the check from "Protect my computer and network by limiting or preventing access to this computer from the Internet"
4. Click "Yes" to the dialog windows that asks you to confirm your decision to disable the firewall
Norton Internet Security
1. Log on using an account with Adult or Supervisor rights. Open Norton Internet Security
2. On the left side of the window, click "Internet Status" and then click "Current Status"
3. In the Current Status window, click "Disable"
Norton Personal Firewall
1. Open Norton Personal Fireall
2. On the left side of the window, click "Internet Status" and then click "Current Status"
3. In the Current Status window, click "Disable"
You can also disable Norton Personal Firewall by right-clicking on the Norton Personal Firewall icon in the notification area of the taskbar and selecting disable.
McAfee Internet Security
1. Right-click the McAfee icon
2. Point to "Personal Firewall" and then click "Options"
3. Click the "Security" tab
4. Set the Security Level by moving the slider to the desired level
5. Set "Access" to "Low"
6. Click "OK" to save changes
McAfee Firewall
1. Click Stop "McAfee Firewall" to disable the software
2. From the "Welcome to McAfee Firewall" screen, go to the "Network Control Settings" and select "Allow All Traffic"
Westell 2100
1. Open a web browser and go to the WireSpeed Dual Connect page at "http://192.168.1.1/"
2. On the "Configuration" menu, select "Firewall Configuration"
3. Select "Low" (or "None")
4. Click "OK" when prompted to make the change
5. Close the browser window
General Questions
What is a plug-in?
An internet plug-in is an application built into a web browser or added to a browser to enable it to interact with a special file type, such as a movie, sound file, Word document, etc.
Why do pictures take so long to load?
Many sites are designed for at least 56K modems. If your modem is slower than this you may want to consider purchasing a new one. If you have a 56K, make sure your modem is configured correctly in your connection to the Internet. Please contact your internet provider for more information.
Can I use a download accelerator?
We do not allow the use of download accelerators at this time. Please turn them off when trying to view our videos. Please contact the software provider for more information.
How do I download pictures to my hard drive?
Position your mouse over the photo, click on it with the right mouse button, then choose "Save Picture As."
How do I download movies?
Our movies are not downloadable and downloading them is a violation of our copywritten material.
Video Problems
Recommended settings.
Please click here for our setting suggestions
Recommended resources.
Does MSIE (Microsoft Internet Explorer) work with video?
Yes, unless otherwise stated our live shows and videos work with most all browsers. However, as technology advances some of the older browsers may not be able to keep up, thus limiting your surfing experience. You may be required to install plug-ins into your browser to see some content. To get the most out of your membership and your overall Internet experience, it is recommended that you download and install the latest version of Internet Explorer.
I'm having problems viewing videos.
If you access our site using AOL or an Internet connection window like MSN, Earthlink, or others you may experience problems viewing movies. After you connect to the Internet minimize AOL, or your Internet connection window, and open Internet Explorer and access our sites using IE. If you have content filtering software, popup blocking software, or a personal firewall, you may need to disable them. These applications sometimes will interfere with viewing streaming video content.
I'm getting weird colors when I use IE to view videos?
Your display adapter may only be capable of rendering 256 colors, or, more likely, your display's control panel is set to 256 colors. If that is the case, set your display's control panel to thousands/millions of colors or high color/16 bit. Select "Display" or right-click on the desktop and choose "Properties" to correct the problem. You'll need to quit and relaunch your browser to reset the colors. If your video hardware is not capable of displaying more than 256 colors at your chosen resolution, the video will still work, but it may be oddly colored and/or look slightly fragmented.
What can I do to get the audio to play smoothly?
Users with less than a 56K connection do not have enough bandwidth to receive both audio and video. The software gives preference to video, therefore you should mute your computer’s volume.
How can I improve overall video and audio quality?
The number one thing is to get a faster modem, or a DSL connection! Other than that, pressing the pause button increases the buffer size. The longer you pause the video, the better it will look and sound once it begins playing.
Why doesn't the video look as good as TV screen resolution?
Huge amounts of bandwidth are required to transmit TV quality video over the Internet. As prevailing modem speeds increase, Internet video will increasing look better. We all just have to be patient.
What should I do when get error messages or my the video just won't play?
- Clear your browser's cache and restart your browser:
- Click "Tools" (on the menu toward the top of your screen)
- Click on "Internet Options"
- Click the "General" tab
- Click "Delete Files" and then "OK"
- Click "Clear History" and then "Yes"
- Click "OK" and close your browser
- Re-start your browser
Contact Us
General Support Questions: visit Support Ticket System
Ingles Manor, Castle Hill Avenue, Fokestone, Kent, CT20 2RD, England
About Us
Safe Dock Capital Limited ("Safe Dock"). is among the most respected and reliable adult entertainment companies doing business on the Internet. Safe Dock Capital. provides hundreds of thousands of responsible adults with an exceptional entertainment experience, instantly allowing access to adult websites in just about every niche imaginable. Each Safe Dock website features exclusive, high-quality video content designed for a superior viewing experience. At Safe Dock, we value and care about our members. Our professional staff works diligently to assist our members with top-notch customer service and technical support. As one of the industry’s premier providers of adult entertainment, we provide our members with the care and service they expect and demand.
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